- Category: Content Management Systems (CMS)
- Published: Wednesday, 16 July 2014 15:39
- Hits: 3412
Support Lifecycle Process
Products reach the end of their Product Life Cycle for a variety of reasons. Factors may include parts or repair resource availability, technology innovation, or the products are no longer economically feasible to continue support. Developer sets retirement dates for legacy products by taking all of these factors into consideration.
Developer recognizes that support-milestone announcements (when a product reaches "End of Build," "End of Contract," or "End of Service") may prompt companies to evaluate their current business environment, including their device and support solutions roadmap. With that in mind, we have developed this website section to help customers manage their roadmap transitions, and to provide a clearer understanding of the assistance INTELLIPLANS can offer – including assistance in migration to alternative INTELLIPLANS products and solutions.
Support Lifecycle Definitions
Current Products: This refers to products currently manufactured and sold by Developer. These products are fully supported.
Retiring Products: This refers to products that have entered into their last year of development. These products can still be purchased and are still fully supported.
End-of-Build or EOB: This refers to products that are no longer developed by Developer.
End-of-Service or EOS: This refers to products for which Developer is no longer able to provide Technical or Maintenance service, due to a variety of reasons.
|Available||Support||End of Life||Upgrade Type||Notes||Latest Release|
|1.5||No||No||No||Sept 2012||Migration to 2.5||Plan to migrate to 2.5 now||EOL at 1.5.26|
|1.6||No||No||No||Aug 2011||One-click to 2.5||Upgrade to 2.5 now||1.6.6|
|1.7||No||No||No||Feb 2012||One-click to 2.5||Upgrade to 2.5 now||1.7.5|
|2.5||Yes||Yes||Yes||Dec 31, 2014||One-click core to 3.x||Start planning for an upgrade to 3.3.1||2.5.22|
|3.0||No||No||No||May 2013||One-click to 3.1||You should use the one click upgrade||3.0.4|
|3.1||No||No||No||Dec 2013||One-click to 3.2||You should use the one click upgrade||3.1.6|
|3.2||Yes||Yes||Yes||Oct 2014||One-click to 3.3||You should upgrade your server's PHP to 5.3.10
or greater and upgrade to 3.3
|3.3||Yes||Yes||Yes||3.4 release||One-click||Recommended for all new installs||3.4.8|
|3.4||July 2014||-||-||3.5 release||One-click||Recommended for all new installs||3.4.8|
|3.5||Sept 2014||-||-||3.6 release||One-click||Recommended for all new installs||3.4.8|
|3.11||(Autumn 2015)||-||-||Oct 2017||One-click||Estimated EOL and last minor release.|