24/7 Customer Service

What sets us apart as a company is that we want to be sure you’re happy with our products and services. If you have an issue with any of our products or services, please let us know and we’ll help you resolve your issue.

Contact Information
1563 CAPITAL CIR SE A STE 369
TALLAHASSEE, FL 32301
[email protected]
+1 (480) 624-2500
Sales: (850) 320-8171  | 24/7 Phone Support: (480) 624-2500

Printing Production Steps

 . Printing Production Steps

Understanding INTELLIPLANS Printing Production Steps:

The table below is provided to help you understand where each step is in our printing production process.

Issue

Awaiting Artwork:

We have not received the artwork files for this job

Awaiting Preview Approval: Preview(s) for your job has been created and emailed to you for approval. Not all jobs receive previews

On Hold:

There is a problem with your art files or we are waiting on approval/action from you. The accompanying description will explain more.

Status Adjustment:

Your job is progressing normally, but the status is being adjusted

Quality Control Reprint:

Your job is being reprinted, due to a quality issue

Reprint:

Your job is being reprinted

Discarded:

Your job has been discarded, per your request.

Canceled:

Your job has been canceled.

Pre-Press

New:

The job is received

Pre-Flight:

Your job is being checked for errors

Batch Staging:

Your job is being prepared for imposition

Batch Imposition:

Your job is in imposition. Your job is being prepared to be batched for print.

Pre-Press:

Your job is prepared to be plated

Printing

Plated:

Your job has been etched onto Printing Plates

On Press:

Your job is being printed

Post-Press

UV Coating:

Your job is in the coating process

Cutting:

Your job is in our cutting dept.

Finishing:

Your job is in the finishing dept.

Bindery:

Your job is in the bindery dept.

Bindery Complete:

Your job’s bindery is complete.

Mailing:

Your mailing job is in the mailing dept.

Mailing Addressing:

Your mailing job is being addressed

Delivery

Packaging:

Your job is being packaged

Delivery Pending:

Your job is being prepared for delivery

On Pallet for Delivery:

Your job is on a pallet, prepared for delivery

Out for Local Delivery:

Your job is on the truck ready for delivery

Delivered:

Your job has been delivered

Pickup Staging:

Your job is being prepared for pickup, but is not ready

OK to Pickup:

Your job is now ready for pickup

Picked Up:

Your job has been picked up

Mailed:

Your mailing job has been mailed

Shipped:

Your job has shipped. It may take up to 24 hours before tracking status is available from UPS.

Complete:

Your job is complete